New Delhi, Dec 20: IndiGo will issue Rs 10,000 travel vouchers starting December 26 to passengers stranded due to flight cancellations on December 3, 4, and 5.
This compensation is in addition to the mandatory Rs 5,000 to Rs 10,000 set by the government. The initiative follows a high-level review led by Aviation Secretary Samir Sinha, aimed at ensuring timely payments to all eligible passengers, particularly those who booked directly through IndiGo’s website.
The airline is also tasked with gathering data from travel agents to facilitate refunds, as many passengers using Online Travel Agencies (OTAs) remain unpaid.
The Directorate General of Civil Aviation will monitor the compensation process, while IndiGo’s leadership plans to engage external experts to prevent future operational failures. Operations have stabilized since December 9, with all destinations fully connected by December 8.
