New Delhi, May 26: India Post recorded its highest-ever revenue of Rs 15,373 crore in FY26, driven by strong growth in parcel and logistics operations and accelerated digital transformation initiatives, Union Minister of State for Communications and Rural Development Chandra Sekhar Pemmasani said.
The minister said India Post’s revenue stood at around Rs 11,500 crore in 2016 and had been growing by an average of Rs 200–300 crore annually. However, FY26 witnessed an exceptional rise of Rs 2,100 crore in a single year, marking nearly ten times the historical growth trend.
A key contributor to the performance was the parcel and logistics segment, which registered around 70 per cent growth amid rising e-commerce activity and technology-led service improvements.
Pemmasani said parcel revenue, which stood near Rs 600 crore when the current leadership assumed office, has expanded significantly through OTP-based delivery, SMS tracking, UPI-enabled payments and business tie-ups with major e-commerce platforms. He added that parcel services carry the potential to generate up to Rs 10,000 crore in future revenue.
Operational efficiency has also improved through route rationalisation and faster delivery systems. Following pilot projects, India Post introduced 24-hour and 48-hour Speed Post delivery services across six metro cities.
The department’s modernisation strategy is anchored by a Rs 5,800 crore investment under the Advanced Postal Technology (APT) initiative as part of the IT 2.0 programme.
Under the initiative, India Post aims to offer fully digital end-to-end services, allowing customers to purchase savings and insurance products online, access digital certificates instantly and receive matured policy proceeds directly into bank accounts without visiting post offices.
The minister said postal savings accounts, offering a 4 per cent interest rate, are expected to witness wider adoption through enhanced digital accessibility.
India Post’s IT 2.0 framework incorporates facial recognition, e-KYC, Aadhaar integration and national cloud security compliance to strengthen digital security and user authentication.
Through India Post Payments Bank (IPPB), the department currently facilitates around Rs 45,000 crore annually under Direct Benefit Transfer (DBT), reinforcing its role as a major last-mile welfare delivery network.
India Post is also implementing the Sukanya Samriddhi Scheme in saturation mode, with 3.8 crore girl beneficiaries enrolled so far.
Alongside technology upgrades, the department is investing in workforce development and infrastructure modernisation. Employee training programmes are focusing on customer service, sales and operational efficiency, while urban post offices are being upgraded with investments of Rs 60–70 lakh per facility to create digitally enabled service centres.
