A Government of India Enterprise, (Navratna Status) under the Ministry of Railways
Corporate Office: 4th Floor, Tower-D, World Trade Centre, Nauroji Nagar, New Delhi-110029
Phone: +91 11 26181550, 26181551
Website: https://www.irctc.com/
| NAME | DESIGNATION | PHONE | |
|---|---|---|---|
| Shri Sanjay Kumar Jain | CMD | cmd@irctc.com | +91 11 26181550, 26181551 |
Frequently Asked Questions (FAQs)
What is Indian Railway Catering and Tourism Corporation Limited (IRCTC)?
Indian Railway Catering and Tourism Corporation Limited (IRCTC) is a Government of India enterprise under the Ministry of Railways. It provides online railway ticket booking, catering services, tourism packages, Rail Neer packaged drinking water, executive lounges, and other travel-related services.
What services does IRCTC provide?
IRCTC offers:
Online train ticket booking
Tatkal ticket booking
Railway tourism packages
Air ticket booking
Hotel booking
eCatering services
Rail Neer packaged drinking water
Executive lounges at railway stations
Bharat Gaurav tourist trains
Charter train and coach booking (FTR)
How can I register on the IRCTC website?
Visit the IRCTC website or mobile app, click Register, fill in your personal details, verify your mobile number and email address, and create your user ID and password.
Can I book train tickets without an IRCTC account?
No. You must have a valid IRCTC user account to book train tickets online.
What documents are required while travelling with an e-ticket?
At least one passenger on the ticket must carry a valid original photo ID such as Aadhaar, Passport, Voter ID, Driving Licence, PAN Card, or other approved government-issued identity proof.
What payment methods are accepted on IRCTC?
IRCTC accepts:
UPI
Debit Cards
Credit Cards
Net Banking
Digital Wallets
IRCTC eWallet
Other approved online payment options.
What is Tatkal booking?
Tatkal is a scheme that allows passengers to book tickets one day before the journey, subject to seat availability and payment of Tatkal charges.
How do I order food during my train journey?
Passengers can order meals using IRCTC eCatering by entering their PNR number on the website or mobile app and selecting a station for food delivery.
What is Rail Neer?
Rail Neer is the packaged drinking water brand manufactured and marketed by IRCTC for railway passengers.
Can I book flights through IRCTC?
Yes. IRCTC provides domestic and international air ticket booking services through its travel portal.
What is IRCTC eWallet?
IRCTC eWallet is a prepaid digital wallet that enables faster railway ticket booking and quicker payments.
Does IRCTC have a mobile application?
Yes. IRCTC provides the Rail Connect mobile application for train ticket booking, PNR enquiry, cancellations, and other railway services.
Has IRCTC recently upgraded its ticket booking website?
Yes. IRCTC has introduced a redesigned ticket booking website with faster performance, improved booking capacity, a cleaner interface, and a smoother booking experience for users.
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