: International News
Indian firms hiring workers in North America: Report
Washington, May 24, 2011
India's outsourcing giants, faced
with rising wages at home, are looking for growth
opportunities in the US with many of them hiring workers in
North America, according to a media report.
With Washington crimping visas for visiting Indian workers,
some companies such as Mumbai-based Aegis Communications are
slowly hiring workers locally as their largest corporate
customers are based in North America, the Washington Post
"Many of them are call centre workers. Many are African
Americans without college degrees. Some lack high school
diplomas," it noted saying, "In this evolution, outsourcing
has come home."
Aegis, a subsidiary of India's Essar Group, an energy, telecom
and metals conglomerate, is quoted as saying it's pioneering
the next generation of outsourcing: putting the work close to
its global customers.
Its executives call the practice "near-sourcing", "diverse
shoring" and, sometimes, "cross-shoring".
Companies such as Tata Consultancy Services, Genpact and
Infosys are the largest users of the H-1B visa programme and
have collectively brought as many as 30,000 workers into the
country in a year on H-1B or other visas.
But the companies that use the visa programmes have faced
opposition from US labour unions as well as age-discrimination
lawsuits from American tech workers alleging that they were
passed over by the hiring practices, the Post noted.
At the same time, as high unemployment lingers and the
economic recovery lags, India-based companies have seized on
an opportunity to improve their image and expand their US
businesses by taking over companies and hiring more US talent,
Tata Consultancy Services, for example, is ramping up its
North American presence in major deals with Citibank, Dow
Chemical and Hilton Worldwide.
It plans to hire more than 1,000 Americans in 2011 and to base
10,000 of its 185,000 global employees in the country.
The Post cited Robert Webb, chief information officer at
Hilton Worldwide, as predicting that the India-based companies
"will evolve to be more like one of the traditional consulting
firms in the US" by taking on higher-end capabilities such as
business planning, industry knowledge and change management.