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Railway Enquiry Through ‘SMS’ on 139-‘RAIL SAMPARK’

New Delhi, June 17, 2009

“139 – Rail Sampark”, the authorized enquiry for Indian Railway has recently introduced the facility of Railway enquiry through SMS which is a premium service. The users can obtain information regarding PNR status, fare, seat availability and arrival/departure by sending SMS in the specified syntax to 139. The syntax for ticket status enquiry is –PNR<space>10 digit PNR Number and SMS to 139 (for example PNR 1234567890). Details of the procedures for SMS can be accessed from the website www.indianrailways.gov.in or www.irctc.co.in .

The service has been launched by Indian Railway Catering & Tourism Corporation Ltd.

(IRCTC), a public sector undertaking under the Ministry of railways. This Railway enquiry service operates on the number 139 which can be dialed from the landline/mobile phones all over the country without prefixing the STD code. The service has become highly popular with the Railway users. As on date more than 7.5 lakh calls per day are being received on 139 from all across the country. The idea of 139 is to connect with masses, a service that is meant for all and is effectively and easily available. Round the clock call centre support is available in eleven regional languages across India.

The Services include enquiries pertaining to arrival/departure of trains, PNR reservation of berth status and fare enquiry. Apart from these, the number 139 can also be accessed to book a train ticket where payment is made through a cash card over phone and the ticket is delivered/emailed to the user. 

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